Proactive Managed Services for Continuous Excellence
Keep your analytics platforms running smoothly with 24/7 monitoring, proactive optimization, and expert support.
Reliable Support You Can Count On
Proactive monitoring, rapid response, and continuous optimization to keep your analytics running at peak performance
Proactive Monitoring
24/7 platform monitoring with automated alerts, performance tracking, and issue detection before they impact your business operations.
Rapid Response Times
Guaranteed response times with tiered SLAs—critical issues addressed within 2 hours, standard requests within 4 hours.
Continuous Optimization
Regular performance tuning, capacity planning, and proactive recommendations to ensure your platforms evolve with your needs.
Dedicated Support Team
Assigned technical account manager and support team who understand your environment, workflows, and business priorities.
Comprehensive Support & Maintenance
End-to-end management of your analytics infrastructure
Platform Monitoring & Maintenance
24/7 monitoring of dashboards, data pipelines, and applications with proactive issue resolution.
- Real-time performance monitoring
- Automated health checks
- Data refresh monitoring
- Error detection & resolution
- Capacity planning & scaling
Dashboard & Report Support
Ongoing support for 200+ dashboards including updates, enhancements, and troubleshooting.
- Dashboard maintenance & updates
- New report development
- User access management
- Data source integration
- Performance optimization
Data Pipeline Management
Ensure data flows smoothly with ETL monitoring, error handling, and data quality management.
- ETL job monitoring
- Data quality checks
- Pipeline error resolution
- Schedule optimization
- Data lineage tracking
Security & Compliance
Maintain security standards with access control, audit trails, and compliance monitoring.
- Security patch management
- User access audits
- Compliance reporting
- Data governance enforcement
- Incident response
Application Support
Comprehensive support for 50+ custom applications including bug fixes and enhancements.
- Application monitoring
- Bug fixes & patches
- Feature enhancements
- Integration maintenance
- User support & training
Performance Optimization
Continuous improvement through performance tuning, query optimization, and capacity planning.
- Query performance tuning
- Resource optimization
- Caching strategies
- Load balancing
- Scalability planning
Service Level Agreements
Clear expectations and guaranteed response times
Our SLA Guarantees
We commit to industry-leading service levels to keep your analytics running smoothly
Flexible Support Tiers
Choose the level of support that fits your needs and budget
🥉 Essential
Basic SupportCore monitoring and support for stable environments with standard SLAs
- Business hours support (8×5)
- Platform monitoring
- Standard SLA (8 hour response)
- Monthly health reports
- Email & ticketing support
🥈 Professional
Enhanced SupportComprehensive support with faster response times and proactive optimization
- Extended hours support (12×6)
- 24/7 monitoring & alerts
- Priority SLA (4 hour response)
- Dedicated account manager
- Quarterly business reviews
🥇 Enterprise
Premium SupportWhite-glove service with 24/7 support and continuous optimization
- 24/7 priority support
- Critical SLA (2 hour response)
- Proactive optimization
- On-site support options
- Custom SLA agreements